Privacy Policy
This policy explains how Ashok ("we", "us") collects, uses and protects data when you visit this website or use the Unlockly managed Telegram store bot service ("the Service").
1. Two kinds of data
- Store owners are our customers. We decide how their data is used, as described below.
- Buyers are the people who buy from a store owner's bot. We process their data only to run the store on the owner's behalf. The store owner is responsible for that data, and we act as their data processor.
2. Data we collect from store owners
- Your Telegram user ID, username and name, and any contact details you share with us, such as an email address.
- Your bot token from @BotFather and your ZapUPI account credentials, which we need to run your bot and accept payments.
- Your store setup: products, prices, descriptions, previews and the media you upload.
- Records of your subscription payments to us, such as amount, date and payment reference.
We never receive your bank account, card or UPI PIN details.
3. Data processed about buyers
- Telegram user ID, username and first and last name, as provided by Telegram when someone uses the bot.
- Order and purchase records: product, amount, order ID, payment status, purchase date and access expiry date.
- References to the messages the bot delivered, so content can be re-sent or removed when an order is refunded.
- Refund, block and ban records, and logs of the renewal and payment reminders sent.
Buyers complete payment on ZapUPI. The bot only receives the order status and never sees a buyer's bank, card or UPI PIN details.
4. Website visitors
This website does not use cookies, analytics or tracking, and has no forms. Our hosting provider may keep standard server logs, such as IP address and browser type, for security. Fonts are loaded from Google Fonts, which means your browser connects to Google's servers.
5. How we use data
- To run the Service: deliver content, verify payments, send renewal reminders and show store statistics.
- To provide support, set up and configure your store, and collect subscription fees.
- To keep the Service secure and prevent fraud and misuse.
- To meet legal obligations.
We do not sell data, and we do not use buyer data for our own marketing.
6. Who we share data with
- Telegram, which the bot runs on.
- ZapUPI, to create and verify payments.
- Cloud hosting, database and backup providers that store and run the Service for us.
- Authorities, when required by law.
7. Storage and security
- Data is stored with cloud providers whose servers may be located outside India.
- Data is encrypted in transit, and nightly backups are encrypted.
- Only we can access the servers and your credentials. Bot tokens and gateway credentials are never shared with other customers.
- No system is completely secure, but we take reasonable steps to protect your data.
8. How long we keep data
- While your subscription is active, we keep your store data so the Service can run.
- After your Service is paused or cancelled, your store data, including buyer data, is kept for 90 days and then deleted.
- Copies in encrypted backups are removed as the backups are replaced.
- Records of subscription payments may be kept longer when the law requires it.
9. Your choices and rights
- Store owners can ask us for a copy of their store data, or ask us to correct or delete it.
- Buyers should first contact the owner of the store they bought from, who is responsible for their data. We will help the store owner respond. Buyers can also block the bot in Telegram at any time to stop all messages from it.
10. Children
The Service is meant for store owners who are 18 or older.
11. Changes to this policy
We may update this policy from time to time. We will notify store owners of material changes through Telegram, and the effective date above will change.
12. Contact and grievances
For privacy questions or complaints, contact Ashok on Telegram at @tele_bot_creator. We aim to respond within 7 days.